ABOUT RS PROPERTY SERVICES
Having thoroughly established ourselves in London after many years north of the border we are already receiving excellent feedback and building an impressive and varied client list. Our ethos is quite simply; hard work, work to budget and deliver a superb finish on time to achieve customer satisfaction.
Our professional workforce is trained to work in a manner that reduces the potential for disruption and we take pride in what we do. This enables our clients to carry on with their day with minimal interference to their routine. Unlike a lot of other companies, we feel it is important to have open lines of communication with our clients so situations can be resolved promptly as and when they occur.
Photography by Zack Gerard.
With ever increasing demands on quality, price and service, we at RS Property decided that the most effective way to give our customers real confidence was through a structured certificated Quality Management System (QMS). For us as a relatively small business, this was not as daunting as it might have appeared as it allowed us to base our business systems on the way we wanted to operate.
We set off in the autumn of 2017 and were certified by BSI (British Standards Institution) in the spring of 2018 under the new QMS standard, ISO 9001:2015.
What are the external benefits of ISO 9001?
- ISO 9001 is the recognized quality management system standard worldwide. It confirms that we have put in the effort to develop our systems to meet the standard, in order to continue supplying a service that consistently meets our exacting customers’ requirements.
- Through the process of continuing to review and improve systems, the standard has positively helped our business ensure a high level of customer satisfaction and increase the effectiveness of our operations. This in turn has provided opportunities for orders, increased profitability and stability in the business.
- Our customer research has shown that we have attracted new customers as a direct result of implementing and gaining certification. Further, we can demonstrate that the improvements in our service has had a direct impact on increasing the level of trust our customers have shown in our business and staff.
- Our staff are more satisfied too as a result of their confidence in having a common system and logical processes to enable them to consistently get things right.
- Certification has enabled us to tender potential new customers and increase business. This is possible as the certificate itself gives them confidence that we have been recognized with this exacting standard.
- Our team is able to speedily respond if things go wrong and agree a course of corrective action to prevent risk of a more serious outcome.
About BSI Group
We chose BSI (British Standards Institution) as our standards organization as it is renowned for its mark of excellence and their influence spans multiple sectors including construction. With over 70,000 clients in 150 countries, BSI is an organization whose standards inspire excellence across the globe. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later, it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems, many of which BSI originated.
